Front Desk & Reservations Specialist (Part-Time)

Stonebridge; Needham (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Stonebridge is seeking a Guest Service Agent for a part-time position at Residence Inn Needham, MA. The role focuses on smooth check-in/check-out, guest records, and delivering outstanding service in a front-office setting.

Responsibilities include greeting guests, processing payments, maintaining records, handling reservations, and assisting with guest inquiries. Flexibility for evenings, weekends, and holidays is required. The position reports to the Front Office Manager/Operations Manager.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Guest service

Customer service

Communication

PMS familiarity

Cash handling

Organization

Problem solving

Independence

Job description

Stonebridge is seeking a Guest Service Agent for a part-time position at Residence Inn Needham, MA. The role focuses on smooth check-in/check-out, guest records, and delivering outstanding service in a front-office setting.

Responsibilities include greeting guests, processing payments, maintaining records, handling reservations, and assisting with guest inquiries. Flexibility for evenings, weekends, and holidays is required. The position reports to the Front Office Manager/Operations Manager.