Front Desk Supervisor

Concord Hospitality Enterprises; Village of Roslyn (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Roslyn, NY to oversee daily front desk operations and guest services. You will supervise team members, manage schedules, and coach staff to uphold service standards.

The role focuses on smooth check-in/check-out, resolving guest concerns, and coordinating with housekeeping and other departments to maintain an exceptional lobby experience while ensuring compliance with hotel policies and performance goals.

Qualifications

• Strong supervisory skills and experience overseeing front desk or customer-facing teams.
• Customer service and customer satisfaction skills, with the ability to resolve guest issues professionally.
• Proficiency in receptionist duties, including managing check-ins, check-outs, and front desk procedures.
• Professional phone etiquette and ability to handle high call volumes and guest inquiries efficiently.
• Experience in hospitality or hotel front office operations is preferred.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong organizational skills and attention to detail, with comfort using hotel management or reservation systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional hospitality or customer service training is an asset.

Responsibilities

• Oversee daily front desk operations and supervise front desk team members.
• Manage staff schedules and support training and coaching to maintain high service standards.
• Monitor guest check-in/check-out processes and handle escalated guest concerns.
• Ensure lobby and front desk environment is professional and welcoming.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Accurately document guest information and ensure compliance with policies.
• Support achievement of hotel performance goals.

Skills

Supervisory experience

Customer service

Front desk procedures

Phone etiquette

Hospitality experience

Communication skills

Organizational skills

Flexible schedule

Education

High school diploma

Job description

Company Description

Concord Hospitality Enterprises Company is an award-winning hotel management and development organization known for delivering strong performance and guest-focused service. The company combines entrepreneurship, deep industry experience, innovation, and technical excellence to create sustainable hotel operations. With over 7,000 dedicated associates, Concord fosters a collaborative culture that values hard work, continuous improvement, and professional growth. Team members benefit from working in a results-oriented environment that aims to exceed standards and build long-term success for partners and properties.

Role Description

The Front Desk Supervisor is a full-time, on-site role located in Roslyn, NY, responsible for overseeing daily front desk operations and ensuring a smooth guest experience. This role supervises front desk team members, manages staff schedules, and supports training and coaching to maintain high service standards. The Front Desk Supervisor monitors guest check-in and check-out processes, handles escalated guest concerns, and ensures that reception procedures are followed accurately. Daily responsibilities include maintaining a professional lobby and front desk environment, coordinating with housekeeping and other departments, and ensuring efficient handling of phone calls, reservations, and inquiries. The role also requires accurate documentation of guest information, adherence to company policies, and support of overall hotel performance goals.

Qualifications

• Strong supervisory skills and experience overseeing front desk or customer-facing teams.
• Demonstrated customer service and customer satisfaction skills, with the ability to resolve guest issues professionally.
• Proficiency in receptionist duties, including managing check-ins, check-outs, and front desk procedures.
• Professional phone etiquette and ability to handle high call volumes and guest inquiries efficiently.
• Experience in hospitality or hotel front office operations is preferred.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong organizational skills and attention to detail, with comfort using hotel management or reservation systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional hospitality or customer service training is an asset.