Front Office Supervisor - Elevate Guest Service & Ops

Tandem Hospitality Group; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Tandem Hospitality Group is seeking a Front Office Supervisor to lead the Front Desk team and ensure high-quality service across all guest interactions. You will collaborate with Housekeeping, Engineering, Catering and Sales to coordinate groups and events, coach staff, manage scheduling, and resolve guest issues while upholding hotel policies.

This role requires supervisory experience, 3 years in guest services, and proficiency in Microsoft Office; flexibility including weekends and holidays is

Qualifications

• 3 years' experience as a Guest Service Agent preferred.
• Supervisory experience required.
• Front Office Accounting experience.
• Proficiency in Microsoft applications.
• Verifiable record improving guest service and satisfaction.
• Ability to work a flexible schedule and weekends/holidays.

Responsibilities

• Oversee Front Desk operations and guest service quality.
• Lead Front Desk team and assist Guest concerns.
• Monitor inventory control and ordering for front office and supplies.
• Schedule Front Desk Agents and Night Auditors.
• Coach staff and enforce standards.
• Create and implement a training program for service culture.
• Collaborate with Reservations/Sales, Housekeeping, Engineering, Catering.
• Handle guest complaints professionally and resolve issues.
• Complete daily MOD report communicating guest opportunities.
• Assist with check-in/check-out processes.
• Review safety and security issues; implement corrective actions.

Skills

Guest service leadership

Supervisory experience

Front Office accounting

Microsoft Office

Guest satisfaction improvement

Flexible schedule

Job description

Tandem Hospitality Group is seeking a Front Office Supervisor to lead the Front Desk team and ensure high-quality service across all guest interactions. You will collaborate with Housekeeping, Engineering, Catering and Sales to coordinate groups and events, coach staff, manage scheduling, and resolve guest issues while upholding hotel policies.

This role requires supervisory experience, 3 years in guest services, and proficiency in Microsoft Office; flexibility including weekends and holidays is