Front Office Supervisor

Grand Hyatt; San Diego (CA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Free stays globally

Discounted stays

Medical benefits

401K match

Paid time off

Headspace benefits

Tuition reimbursement

Family assistance

Complimentary meals

Onsite parking

Gym access

Leadership development

Job summary

Grand Hyatt San Diego is seeking a Front Office Supervisor to lead guest registration, promote hotel services, and supervise the front office host team at our waterfront downtown property.

You will coach staff, handle payments, respond to guest inquiries, and support senior management with basic operational duties, including scheduling, payroll, and interviews, ensuring outstanding guest experiences every day.

Qualifications

• 1 year of Front office supervisory experience
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead the guest registration process and communicate hotel services and promotions.
• Supervise the front office host team and coach staff.
• Process forms of payment and respond to guest inquiries.
• Support senior leadership by developing and assuming basic management responsibilities.
• Coach, schedule, handle payroll and interviews as needed.

Skills

Front office supervisory experience

Job description

Summary

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

Organization - Grand Hyatt San Diego

Front Office Supervisors take leadership in the responsibilities of the guest registration process and communication of hotel services and promotions, as well as supervision of the front office host team This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquires, support senior leadership by developing and assuming basic management responsibilities. Additionally, this role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

WAGE

The hourly rate for this position is $30.56/hr.

Join an award-winning team where your hard work is recognized, your career can grow, and every day brings new opportunities to create exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, employee discounts, paid time off, and opportunities for advancement within one of Southern California's premier resort destinations.

Grand Hyatt San Diego is proud to offer exceptional benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally (available to Full-time Colleagues)
• Discounted hotel stays at Hyatt hotels globally
• Medical, Dental, Vision, after 30 days of employment
• FREE options to qualifying non-management colleagues
• 401K with company match after 1 year of service
• Paid Time Off
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Perks

• Complimentary daily meals
• Free onsite parking
• Hotel Gym Access
• Leadership and professional development programs

Qualifications

• 1 year of Front office supervisory experience
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.