Front Office Rooms Controller

Hyatt Hotels Corporation; San Diego (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Free hotel stays

Discounted hotel stays

Medical, Dental, Vision

401K with company match

Paid Time Off

Headspace subscription

Tuition reimbursement

Family assistance policy

Complimentary meals

Free onsite parking

Gym access

Leadership development

Job summary

Hyatt Hotels Corporation at Manchester Grand Hyatt San Diego is seeking a Front Office Rooms Controller to optimize room inventory, assign blocks, and assist with guest check-in while communicating hotel services and promotions.

The role includes coaching and training colleagues and advancing toward management, with a robust benefits package and opportunities in Southern California’s premier resort destination.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must have experience and thorough understanding of Front Office Operations.
• Experience in an upscale or luxury setting preferred.
• Full flexible availability including holidays, weekends, and evenings.

Responsibilities

• Manage room inventory to maximize selling opportunities.
• Assign room blocks for groups and guest preferences.
• Assist in guest registration and communicate hotel services and promotions.
• Lead other associates by coaching, giving direction and training.

Skills

Customer service

Verbal & written comms

Front Office operations

Upscale / luxury setting

Flexible availability

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

The Front Office Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Rooms Controller ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations.Front Office Rooms Controller must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training.Front Office Rooms Controller is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

WAGE: The hourly rate for this position is $29.50/ hr. This is the pay we reasonably expect to pay for this position. Individual pay decisions will depend on a variety of factors, including experience, qualifications, education, and operational needs.

Join an award-winning team where your hard work is recognized, your career can grow, and every day brings new opportunities to create exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, employee discounts, paid time off, and opportunities for advancement within one of Southern California's premier resort destinations.

Grand Hyatt San Diego is proud to offer exceptional benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally (available to Full-time Colleagues)
• Discounted hotel stays at Hyatt hotels globally
• Medical, Dental, Vision, after 30 days of employment
  • FREE options to qualifying non-management colleagues
• 401K with company match after 1 year of service
• Paid Time Off
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Complimentary daily meals
• Free onsite parking
• Hotel Gym Access
• Leadership and professional development programs

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must have experience and thorough understanding of Front Office Operations.
• Experience in an upscale or luxury setting preferred.
• Full flexible availablyis required includingholidays, weekends, and evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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