Waterfront Front Office Supervisor — Lead Guest Experience

Grand Hyatt; San Diego (CA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Free stays globally

Discounted stays

Medical benefits

401K match

Paid time off

Headspace benefits

Tuition reimbursement

Family assistance

Complimentary meals

Onsite parking

Gym access

Leadership development

Job summary

Grand Hyatt San Diego is seeking a Front Office Supervisor to lead guest registration, promote hotel services, and supervise the front office host team at our waterfront downtown property.

You will coach staff, handle payments, respond to guest inquiries, and support senior management with basic operational duties, including scheduling, payroll, and interviews, ensuring outstanding guest experiences every day.

Qualifications

• 1 year of Front office supervisory experience
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead the guest registration process and communicate hotel services and promotions.
• Supervise the front office host team and coach staff.
• Process forms of payment and respond to guest inquiries.
• Support senior leadership by developing and assuming basic management responsibilities.
• Coach, schedule, handle payroll and interviews as needed.

Skills

Front office supervisory experience

Job description

Grand Hyatt San Diego is seeking a Front Office Supervisor to lead guest registration, promote hotel services, and supervise the front office host team at our waterfront downtown property.

You will coach staff, handle payments, respond to guest inquiries, and support senior management with basic operational duties, including scheduling, payroll, and interviews, ensuring outstanding guest experiences every day.