Senior Event Planning Manager

Hyatt Hotels Corporation; San Diego (CA); On-site; USD 70,000 - 103,000; Full time

Job summary

Hyatt Hotels Corporation in San Diego seeks a Senior Event Planning Manager for the Manchester Grand Hyatt San Diego to oversee servicing group sales bookings and manage F&B and meeting room rental needs. This role requires coordinating with multiple departments to ensure flawless event execution and delivering exceptional guest experiences.

The ideal candidate brings 5+ years of hotel event planning, strong leadership, and proficiency in multiple event systems.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Minimum of 5 years of hotel event planning with proven achievement and strong customer service.
• Extremely detail oriented, organized, and able to handle a fast-paced environment.
• Provides guidance to Event Managers, Coordinators and Event Concierge; leads by example.

Responsibilities

• Manage the executed sales agreement and detail all F&B and meeting needs.
• Identify ways to enhance the guest experience and manage room blocks.
• Perform post-convention reports and ensure client satisfaction.
• Collaborate with hotel departments to deliver services as communicated to the client.
• Lead and support Event Managers, Coordinators and Event Concierge; mentor team and manage day-to-day tasks.

Skills

Customer service

Team leadership

Organizational skills

Attention to detail

Conflict resolution

Tools

Envision sales

Envision Detailing Event Concierge Application

Event Concierge Console

Cognos

Hy-Res

Opera

Social Tables

Sertifi

Hyatt Credit Portal

Group Bill

Planner Portal

Cendyn e-menus and e-brochure

EventBzz

Oracle

Track-It

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

The Senior Event Planning Manager at the Manchester Grand Hyatt San Diego is responsible for servicing group sales bookings. The Sr. Event Planning Manager handles key accounts for the hotel.

Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. This position will be responsible for overall team revenue goal.

Service responsibilities include managing the executed sales agreement, detailing all F&B and all other meeting needs, identifying ways to enhance the experience, effectively manage room blocks, understanding group history and pick up performance, familiarizing client with Hyatt’s planner technology, being the group onsite point of contact, conducting all administrative tasks, group billing management and finalizing post-convention reports.

The Senior Event Planning Manager is expected to assist with team leadership duties such as leading by example in conflict resolution, client management, system administrative management, timely communicating client’s needs to hotel staff,supporting DOE and ADOE with event coordinator management,meeting services providers such as Audio Visual partners, internet provider, outside vendors, San Diego Tourism Authority (SDTA) and preferred DMCs; before, during and post-event to ensure a high level of service.

Our team is expected to be actively involved in our community, industry related organizations as well as all Hyatt associate programs.

SALARY: The salary range for this position is $70,400 - $103,000 annually. This is the pay range for this position that Manchester Grand Hyatt San Diego reasonably expects to pay.Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Join an award-winning team where your hard work is recognized, your career can grow, and every day brings new opportunities to create exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, employee discounts, paid time off, and opportunities for advancement within one of Southern California's premier resort destinations.

Grand Hyatt San Diego is proud to offer exceptional benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally (available to Full-time Colleagues)
• Discounted hotel stays at Hyatt hotels globally

Medical, Dental, Vision, after 30 days of employment

• 401K with company match after 1 year of service
• Paid Time Off
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Complimentary daily meals
• Free onsite parking
• Hotel Gym Access
• Leadership and professional development programs

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude and living Hyatt’s values and mission.
• A minimum of 5 years of hotel event planning with proven achievement in recent years while maintaining positive customer service satisfaction
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Provides guidance to Event Managers, Coordinators and Event Concierge
• Must lead by example and be a key team member of the department
• Must be proficient or a quick study in the following computer programs: Envision sales, Envision Detailing Event Concierge Application, Event Concierge Console, Cognos, Hy-Res, Opera, Social Tables, Sertifi, Hyatt Credit Portal, Group Bill, Planner Portal, Clover/Simphony, Cendyn e-menus and e-brochure, EventBzz, Oracle, Track-It and Microsoft office. Reserve and Opera experience are a plus.
• Ability to adapt and change in this new environment
• Preferred candidate has completed. Hyatt’s New Manager Training and Successful Selling Skills.
• Refined verbal and written communication skills
• Strong analytical, organizational and interpersonal skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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