Front Office Host

Grand Hyatt; San Diego (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary daily meals

Free onsite parking

Hotel Gym Access

Leadership and professional dev.

Job summary

Manchester Grand Hyatt San Diego is seeking a Front Office Host to welcome guests, handle registrations, and communicate hotel services. This role involves greeting guests, verifying reservations, and processing payments with accuracy.

Shifts range morning to evening with no overnight requirements. Benefits include paid time off, discounts, and career advancement opportunities within a premier waterfront resort.

Qualifications

• Strong customer service mindset in a fast-paced hotel environment.
• Clear verbal and written communication with guests and team members.
• Ability to stand for long periods and remain professional.
• Experience in hotel front office or guest services is preferred.
• Flexibility to work evenings, holidays and weekends.

Responsibilities

• Greet guests and assist with check-in/check-out and room assignments.
• Verify reservation details and explain hotel services to guests.
• Respond to questions via in-person, phone, or hotel systems.
• Process payments and update guest accounts accurately.
• Coordinate with Housekeeping, Engineering and other departments for guest needs.
• Record guest information, requests and service issues accurately.
• Resolve guest concerns promptly and involve a supervisor when needed.
• Follow hotel cash handling, privacy, safety and security procedures.
• Keep the front desk and lobby organized and welcoming.
• Support other Front Office duties as needed.

Skills

Customer service

Verbal communication

Written communication

Guest interaction

Education

High school diploma or equivalent

Job description

Summary

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

Organization - Grand Hyatt San Diego

Summary

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Responsibilities Include but are not limited to:

• Greet guests warmly and assist with check-in, check-out, and room assignments.
• Verify reservation details, explain hotel services, and provide information about the property and local area.
• Respond to guest questions and requests in person, by phone, and through hotel systems.
• Process payments and guest account transactions accurately.
• Coordinate with Housekeeping, Engineering, and other departments to address room and service needs.
• Record guest information, requests, and service issues accurately.
• Help resolve concerns promptly and involve a supervisor when needed.
• Follow hotel procedures for cash handling, guest privacy, safety, and security.
• Keep the front desk and lobby organized and welcoming.
• Support other Front Office duties as needed.

WAGE

The hourly rate for this position is $28.50/hr.

AVAILABILITY

Shift times can range between Morning, Mid-day and Evening; no overnights required.

Join an award-winning team where your hard work is recognized, your career can grow, and every day brings new opportunities to create exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, employee discounts, paid time off, and opportunities for advancement within one of Southern California's premier resort destinations.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally (available to Full-time Colleagues)
• Discounted hotel stays at Hyatt hotels globally
• Medical, Dental, Vision, after 30 days of employment
  • FREE options to qualifying non-management colleagues
• 401K with company match after 1 year of service
• Paid Time Off
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Perks

• Complimentary daily meals
• Free onsite parking
• Hotel Gym Access
• Leadership and professional development programs

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Prior hotel customer service and front office operations experience required.
• Prior hotel experience in an upscale or luxury setting preferred.
• Full flexible availability is required including evenings, holidays and weekends.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.