Front Office Rooms Controller

Grand Hyatt; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Free hotel stays

Discounted stays

Medical/Dental/Vision

401K

Paid time off

Headspace subscription

Tuition reimbursement

Family assistance program

Daily meals

Onsite parking

Gym access

Leadership development

Job summary

Manchester Grand Hyatt San Diego seeks a Front Office Rooms Controller to optimize room inventory, block allocations for groups, and coordinate guest registrations and hotel services. You will support promotions and guest experiences in a luxury waterfront setting.

The role advances career paths in a premium hotel environment, with responsibilities guiding a team of front office colleagues and ensuring top-tier guest satisfaction.

Qualifications

• Must have experience and thorough understanding of Front Office Operations.
• Experience in an upscale or luxury setting preferred.
• Full flexible availability including holidays, weekends, and evenings.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Manage room inventory to maximize selling opportunities.
• Assign room blocks for groups and guest preferences.
• Assist in guest registration process and communication of hotel services and promotions.
• Lead other associates by coaching, giving direction and may include training.

Skills

Verbal communication

Written communication

Front Office operations

Job description

Summary

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

Organization- Grand Hyatt San Diego

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

Front Office Rooms Controller

The Front Office Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Rooms Controller ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Front Office Rooms Controller must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Rooms Controller is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

WAGE

The hourly rate for this position is $29.50/ hr. This is the pay we reasonably expect to pay for this position. Individual pay decisions will depend on a variety of factors, including experience, qualifications, education, and operational needs.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally (available to Full-time Colleagues)


• Discounted hotel stays at Hyatt hotels globally


• Medical, Dental, Vision, after 30 days of employment
  
  
  
  • FREE options to qualifying non-management colleagues
  
  
  
  


• 401K with company match after 1 year of service


• Paid Time Off


• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.


• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Perks

• Complimentary daily meals


• Free onsite parking


• Hotel Gym Access


• Leadership and professional development programs

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Must have experience and thorough understanding of Front Office Operations.


• Experience in an upscale or luxury setting preferred.


• Full flexible availably is required including holidays, weekends, and evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.