Front Office Supervisor

Wyndham Hotels & Resorts; Roseville (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor to ensure exceptional guest experiences. The ideal candidate will manage check-ins and checkouts, supervise the front desk team, and maintain high service standards. This role requires excellent communication skills and the ability to multitask in a fast-paced environment. If you have a passion for customer service and a warm demeanor, we encourage you to apply.

Qualifications

• Experience in a hotel or related field preferred.
• Effective verbal and written communication skills.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Handle check-ins and checkouts efficiently.
• Supervise all team members at the Front Office.

Skills

Customer service

Communication

Multitasking

Education

High School diploma

College coursework in a related field

Tools

Front Desk computer system

Job description

The Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
2. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
3. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
4. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
5. Review Front Office log and Trace File daily.
6. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
7. Follow all cash handling and credit policies.
8. Be aware of all rates, packages, and special promotions as listed in the Red Book.
9. Be familiar with all in-house groups.
10. Be aware of closed out and restricted dates.
11. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
12. Be familiar with hospitality terminology.
13. Have knowledge of emergency procedures and assist as needed.
14. Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
15. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
16. Perform all tasks and duties on the shift checklist in a timely and efficient manner.
17. Complete bucket check, room rate verification report, and housekeeping report.
18. Balance and prepare individual paperwork for shift closing according to hotel standards.
19. Maintain and market promotions and guest programs.
20. Maintain a clean work area.
21. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Flexible and willing to work long hours when required.
• Light physical effort involved, such as exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently.
• Ability to stand during the entire shift.
• Maintain a warm and friendly demeanor at all times.
• Supervise all team members at the Front Office.
• Effective verbal and written communication skills with employees and guests.
• Ability to multitask and prioritize tasks to meet deadlines.
• Attend all required meetings and trainings.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Identify problem areas and assist in implementing solutions.
• Handle problems proactively, including anticipating, preventing, and solving issues.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as assigned by management.