Front Office Supervisor | TownePlace Suites, Minneapolis

CSM Corporation; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Supervisor to enhance guest satisfaction and operational efficiency at their Minneapolis location. This pivotal role involves managing guest services, training staff, and optimizing financial results through effective cost control and upselling strategies. The ideal candidate will thrive in a dynamic environment, ensuring compliance with safety regulations while fostering a positive workplace culture. If you are passionate about hospitality and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong focus on guest satisfaction and service standards.
• Experience in staff training and performance evaluation.

Responsibilities

• Ensure guest satisfaction by meeting service standards and managing check-ins/check-outs.
• Evaluate staff performance and promote a positive work environment.

Skills

Guest Service Excellence

Staff Training and Development

Financial Management

Operational Efficiency

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Front Office Supervisor | TownePlace Suites, Minneapolis

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Job Details

• Position: Front Office Supervisor
• Location: Minneapolis, MN
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other

Responsibilities

1. Guest Service: Ensure guest satisfaction by meeting service standards, responding promptly to guest needs, and training staff in guest service excellence. Handle check-ins/check-outs, verify billing, create reservations, and assist guests with property knowledge and local attractions. Develop programs to increase guest satisfaction and revenue.
2. People Management and Training: Evaluate staff performance, provide coaching, and ensure completion of training. Promote a positive work environment and address quality issues with appropriate training and feedback.
3. Financial Results and Cost Control: Assist in labor management, maximize room revenue through up-selling, monitor room availability, and implement operational changes to enhance revenue and occupancy.
4. Self/Workload Management: Attend meetings, communicate effectively, organize tasks efficiently, and adhere to SOPs. Maintain reliable attendance and manage multiple priorities under deadlines.
5. Safety/Risk Management: Conduct routine inspections, ensure compliance with regulations, and maintain a safe environment for guests and staff.

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