Front Office Supervisor

Peachtree Group; Glendale (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group in Glendale, CA, is seeking a Front Office Supervisor for Hyatt Place Glendale to oversee guest services and supervise the front desk team to deliver smooth operations and exceptional guest experiences. The role trains, directs and coaches staff, resolves guest issues promptly, and ensures cash handling and SOP compliance.

You will collaborate with housekeeping, reservations and other departments.

Qualifications

• Front desk supervisory experience preferred.
• Ability to train and coach front desk staff.
• Strong customer service and communication skills.

Responsibilities

• Supervise daily shift processes and ensure SOP adherence.
• Train, direct, coach, and resolve issues for front desk staff.
• Resolve customer issues quickly to maintain high satisfaction.
• Collaborate with housekeeping, reservations and other departments.
• Oversee cash handling and personal bank responsibilities per policy.

Job description

Front Office Supervisor – Hyatt Place Glendale, CA

Pay: $$26 –$26.88 per hour

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.