Hotel Front Office Supervisor — Guest Services Leader

Peachtree Group; Glendale (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group in Glendale, CA, is seeking a Front Office Supervisor for Hyatt Place Glendale to oversee guest services and supervise the front desk team to deliver smooth operations and exceptional guest experiences. The role trains, directs and coaches staff, resolves guest issues promptly, and ensures cash handling and SOP compliance.

You will collaborate with housekeeping, reservations and other departments.

Qualifications

• Front desk supervisory experience preferred.
• Ability to train and coach front desk staff.
• Strong customer service and communication skills.

Responsibilities

• Supervise daily shift processes and ensure SOP adherence.
• Train, direct, coach, and resolve issues for front desk staff.
• Resolve customer issues quickly to maintain high satisfaction.
• Collaborate with housekeeping, reservations and other departments.
• Oversee cash handling and personal bank responsibilities per policy.

Job description

Peachtree Group in Glendale, CA, is seeking a Front Office Supervisor for Hyatt Place Glendale to oversee guest services and supervise the front desk team to deliver smooth operations and exceptional guest experiences. The role trains, directs and coaches staff, resolves guest issues promptly, and ensures cash handling and SOP compliance.

You will collaborate with housekeeping, reservations and other departments.