Front Office Supervisor

Peachtree Group; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team, ensuring smooth operations and high guest satisfaction. You will respond to guests professionally, provide accurate information, and coordinate with housekeeping and reservations to deliver seamless service.

You will supervise daily shift processes, train and coach front desk staff, resolve issues promptly, and manage cash handling per hotel policy.

Qualifications

• Supervise daily shift processes and ensure SOP adherence.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve customer issues promptly to maintain satisfaction.
• Build relationships with housekeeping, reservations and other departments.
• Control cash transactions and follow hotel bank policies.

Responsibilities

• Supervise daily shift processes ensuring SOP adherence.
• Train and coach front desk team members to ensure quality operation.
• Resolve guest issues, complaints, and problems quickly.
• Collaborate with housekeeping and reservations for seamless service.
• Manage cash handling and maintain accountability per policy.

Skills

Team supervision

Customer service

Conflict resolution

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.


• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.


• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.


• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.


• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.