Front Office Supervisor

Peachtree Group; San Jose (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor for Spark in San Jose, CA. The role oversees guest services staff, ensuring smooth operations and excellent guest satisfaction, with a focus on accurate information and courteous service.

The ideal candidate has prior Hilton experience, strong leadership, cash handling skills, and the ability to train and coach front desk team while coordinating with housekeeping and reservations to maintain standards.

Qualifications

• Experience supervising front desk or guest services teams.
• Ability to supervise daily shift processes and ensure SOP adherence.
• Experience handling cash and responsible for personal bank per policy.
• Hilton experience required.

Responsibilities

• Supervise daily shift processes ensuring SOPs are followed.
• Train, direct, coach front desk team and resolve issues.
• Resolve customer issues to maintain satisfaction and quality service.
• Build relationships and liaise with housekeeping, reservations and other departments.
• Control cash transactions at the front desk and manage personal bank as per policy.

Skills

Guest service

Team supervision

Cash handling

Conflict resolution

Job description

Front Office Supervisor – Spark - San Jose, CA

Pay: $19–$21 per hour

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Must have Hilton Experience

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.