Front Office Supervisor

BENCHMARK; College Station (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Extensive health benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts at hundreds of US and international properties

Job summary

BENCHMARK in College Station, Texas, is looking for a Front Office Supervisor to oversee all Front Office, Reservation, and Guest Services operations. This role includes ensuring customer satisfaction, financial performance, and team member relations.

The ideal candidate should have a high school diploma, strong communication skills, and an outgoing personality. Full-time position with flexible scheduling, including nights and weekends. Comprehensive health benefits and employee discounts offered.

Qualifications

• Available to work a flexible schedule including nights, weekends, holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Support supervising training of all Front Office, Reservations, and Guest Service team members.
• Ensure teams comply with all systems, control policies, and procedures.
• Resolve guest problems expediently and professionally.

Skills

Strong desire to make an impact on other people

Outgoing and engaging personality

Excellent verbal and written communication skills

Computer skills

Ability to work in a fast‑paced setting

Education

High school diploma or equivalent

Job description

Front Office Supervisor

Description: The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations. Includes ensuring customer satisfaction, financial performance, and team member relations.

Responsibilities

• Support supervising training of all Front Office, Reservations, and Guest Service team members and motivate them to perform effectively.
• Assist in maintaining operating / training manuals.
• Ensure teams comply with all systems, control policies, and procedures.
• Support HR functions: hiring, training, scheduling, evaluating performance.
• Assume Manager on Duty shifts when necessary.
• Develop and maintain open lines of communication within the department and with other departments.
• Resolve guest problems expediently and professionally.
• Ensure exceptional guest service is consistently provided.
• Delegate work among staff equitably.
• Assist in covering front desk shifts when needed.

Qualifications

• High school diploma or equivalent.
• Available to work a flexible schedule including nights, weekends, holidays.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.

Compensation & Benefits

• $18.00 per hour, paid biweekly.
• Extensive health benefits, paid time off, retirement plan, tuition reimbursement.
• Employee discounts at hundreds of US and international properties.

Schedule

• Full‑time: 30+ hours per week, varying by business forecast.
• Shifts may fluctuate based on business levels.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.