Front Office Supervisor

Hyat; Glendale (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee guest services staff and ensure smooth operations that drive guest satisfaction. You will respond to guests professionally, provide timely information, and maintain service quality across shifts.

Responsibilities include supervising daily shift processes, training and coaching front desk team members, and resolving issues promptly to uphold outstanding service levels.

Qualifications

• Supervise daily shift processes ensuring SOP adherence.
• Train, direct the work of, resolve issues, and coach front desk team members.
• Resolve customer issues quickly to maintain high customer satisfaction.

Responsibilities

• Supervise daily shift processes ensuring SOP adherence.
• Train, direct the work of, resolve issues, and coach front desk team members.
• Resolve customer issues quickly to maintain high customer satisfaction.

Skills

Supervisory experience

Customer service

Leadership

Cash handling

Job description

• Pay or shift range: $26 USD to $26.88 USD

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaison with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.