Front Office Supervisor

Buffalo Lodging Associates, LLC; Buffalo (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

401(k) with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Hampton Inn & Suites Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202, is seeking a Front Office Supervisor to coordinate front office operations and support the management team. The role includes overseeing guest services, supervising staff, handling check-ins/outs, and managing reservations, with a typical schedule of 7 AM–3 PM and 3 PM–11 PM.

Pay range is $18.50–$19.50 per hour. Buffalo Lodging Associates, LLC offers a range of benefits to support employee wellbeing and growth.

Qualifications

• Experience in guest services or hotel front desk operations.
• Ability to lead, train and motivate front office staff.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team: interviewing, hiring, training, appraising performance, rewarding and disciplining employees; planning, directing work, addressing complaints and resolving problems.
• Front Desk Duties: greeting guests, check-in/check-out through the PMS, taking reservations, updating/cancelling reservations as requested.
• Handle cash, credit card information and guest accounts; manage incidentals and transactions.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Typical Schedule: Morning 7 AM–3 PM, Evening 3 PM–11 PM; weekend availability.

Skills

Guest services

Front desk supervision

Team leadership

Education

High School or better

Tools

Property Management System (PMS)

Job description

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202
We are looking for a Front Office Supervisor to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $18.50 - $19.50

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Goal Completion

: Inspired to perform well by the completion of tasks

Peer Recognition

: Inspired to perform well by the praise of coworkers

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.