Assist General Manager Rooms

Hampton Inn & Suites Buffalo - Downtown; Buffalo (NY); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days & holidays

401K with company match

Travel discounts

Job summary

Hampton Inn & Suites Buffalo - Downtown seeks an Area Assistant General Manager to support the General Managers in leading hotel teams and upholding the Buffalo Lodging Associates culture of Excellence, Passion, Integrity and Inclusion.

The role requires previous management experience in hotels, familiarity with standard hotel systems, and a customer-first mindset. It offers opportunities for leadership growth, competitive pay, and travel discounts across our properties.

Qualifications

• Two years related management experience.
• Hotel brand knowledge is preferred.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership.
• Valid Driver’s License.

Responsibilities

• Manage hotel operations as needed or when management is absent.
• Oversee facility operations including guest services, housekeeping, maintenance, sales, F&B and HR.
• Manage front office operations and supervise front desk and F&B staff.
• Resolve guest concerns while maintaining high guest service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervise interviewing, hiring, training, performance appraisals, coaching and payroll tasks.

Skills

Team Player

Enthusiastic

Detail Oriented

Motivations

Ability to Make an Impact

Microsoft Office

Hands-on Leadership

Education

Bachelor’s degree in hotel management or related field

Tools

Microsoft Office

Job description

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Role:

The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.
• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Salary range: $62.9K-$73K

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Qualifications

Skills

Preferred

Microsoft Office

Intermediate

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.