Front Desk Agent

Buffalo Lodging; Buffalo (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Attached Starbucks

Hotel discounts – for you and family

401(k) Retirement Savings Plan

Paid vacation and sick time

Tuition reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness Programs

Employee appreciation events

Job summary

Residence Inn by Marriott Buffalo Downtown, 620 Delaware Ave, Buffalo, NY 14202, is seeking a Front Desk Agent to provide exceptional guest service. The role centers on check-in/check-out, reservations, and assisting guests with hotel services in a busy allentown Downtown setting.

The position offers morning and evening shifts with weekend availability, and a pay range of $16.50-$17.50 per hour. Buffalo Lodging associates enjoy a suite of benefits and employee programs.

Qualifications

• Front desk operation experience is implied by responsibilities listed.
• Ability to greet guests, check-in/out, and handle inquiries.

Responsibilities

• Greeting guests and completing check-in/check-out in the Property Management System.
• Handling cash, credit card information and goods at the property.
• Informing guests about hotel services and amenities and responding to requests promptly.
• Taking reservations via phone and updating/cancelling in the system.

Education

High School or better

Tools

Property management system

Job description

Residence Inn by Marriott Buffalo - Downtown
620 Delaware Ave
Buffalo, NY 14202, USA

• Pay or shift range:
  Not specified

Description

Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202

We are looking for a Front Desk Agent to join our Team! Our Residence Inn® by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buffalo Niagara Medical Campus and offers free onsite parking, as well as an attached Starbucks®. With 105 spacious studio and one-bedroom suites with separate living and sleeping areas, and fully equipped kitchens, we are an extended stay hotel. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $16.50-$17.50

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.