Front Desk Concierge — Elevate Hotel Guest Experience

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid Weekly

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Events

Learning Opportunities

Referral Program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent for the Hampton Inn & Suites by Hilton-Buffalo Downtown in Buffalo, NY. Join a team supporting guest services, reservations, and seamless check-in/check-out processes.

You will handle guest interactions, reservations, and payments, contributing to a positive guest experience with morning/evening shifts and weekend availability. Hourly pay ranges from $17 to $18 with benefits and weekly pay.

Qualifications

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and goods at the property.
• Provide information about hotel services and amenities to guests.
• Respond to guest requests promptly.
• Take reservations via phone and input/update in PMS.

Responsibilities

• Greet guests and complete the check-in/check-out procedure through the Property Management System while obtaining and storing pertinent information.
• Handle cash, credit card information and goods at the property
• Identify the needs of each guest and provide information regarding hotel services and amenities to create an accommodating environment.
• Take reservations from callers and input all information into the hotel management system; update/cancel reservations as requested.
• Typical Schedule: Morning Shifts 7 AM–3 PM; Evening Shifts 3 PM–11 PM; Weekend availability required.

Job description

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent for the Hampton Inn & Suites by Hilton-Buffalo Downtown in Buffalo, NY. Join a team supporting guest services, reservations, and seamless check-in/check-out processes.

You will handle guest interactions, reservations, and payments, contributing to a positive guest experience with morning/evening shifts and weekend availability. Hourly pay ranges from $17 to $18 with benefits and weekly pay.