General Manager - Hampton Inn & Suites by Hilton-Buffalo Downtown

Hampton Inn & Suites Buffalo - Downtown; Buffalo (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Sick days and holidays

401K with company match

Travel discounts

Job summary

Buffalo Lodging Associates seeks a General Manager for the Hampton Inn & Suites Buffalo Downtown in Buffalo, NY. This role leads a branded hotel team, owns revenue and guest satisfaction, and drives operational excellence across rooms, F&B, and hospitality services.

The GM will advance service standards, manage budgets, and foster a culture aligned with Excellence, Passion, Integrity, and Inclusive values. Competitive compensation with travel discounts and benefits is offered.

Qualifications

• Two or more years of GM experience at a branded hotel.
• Bachelor’s degree in hotel management, business, or related field.
• Experience with rooms and F&B operations.
• Strong knowledge of hotel operations, safety programs, budgeting, and marketing plans.
• Hands-on leadership and direct work with staff.

Responsibilities

• Develop and execute hotel operational plans to meet revenue and guest satisfaction targets.
• Lead associates to achieve service and satisfaction goals.
• Ensure preventive maintenance, safety standards, and IT systems are maintained.
• Manage loss prevention, risk management, and incident reporting.
• Demonstrate leadership and uphold company values in the community and within the team.

Skills

GM experience

Rooms & F&B

Hotel operations knowledge

Hotel management systems

Leadership

Education

Bachelor's degree in hotel management or related field

Job description

General Manager - Hampton Inn & Suites by Hilton-Buffalo Downtown

Job Category: General Management

Requisition Number: HOTEL003863

Locations

Showing 1 location

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

Description

We are currently looking for a General Manager for Our Hampton Inn & Suites.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Salary range: $80,000 - $120,000 / year

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
• Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
• Managing loss prevention and risk management policies, safety standards and claims reporting
• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
• Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
• Take part as a leader in the community and maintain a positive image for the property and BLA;
• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
• Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

• Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
• Extensive experience with rooms and F&B.
• Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Skills

Preferred

Microsoft Office

Novice

Behaviors

Preferred

Team Player

Team Player: Works well as a member of a group

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers

Goal Completion

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.