Front Office Supervisor

White Lodging; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid parental leave

Vacation/PTO with rollover

401(k) with company match

Wellness tools

Referral bonuses

Leadership development opportunities

Tuition reimbursement

Hotel discounts on rooms/dining/experi

Marketwide opportunities

Job summary

White Lodging’s Hotel Trinity seeks a Front Office Supervisor to lead the arrival, departure, and guest experience with a personalized service approach. You will manage front desk operations, coach a high-performing team, and ensure brand standards across departments in the new Austin property.

As the face of Hotel Trinity, you’ll foster a culture of warm, meaningful interactions, while collaborating with Guest Experience, Housekeeping, and other hotel teams to deliver memorable guest moments.

Qualifications

• Front office leadership experience in a luxury or full-service hotel preferred.
• Strong guest-service mindset with ability to train and develop staff.
• Proven ability to drive guest satisfaction and team performance.

Responsibilities

• Oversee Front Desk, PBX, Bell operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching and evaluations.
• Ensure adherence to White Lodging policies and brand standards.
• Collaborate with other departments to optimize the guest experience.
• Monitor guest service scores and take corrective actions as needed.

Skills

Front office leadership

Guest satisfaction

Team development

Communication

PMS/POS systems

Tools

PMS

POS

Job description

Front Office Supervisor | Hotel Trinity

The Front Office Supervisor will be the face of Hotel Trinity, leading the arrival, departure, and overall guest experience with a personalized, human approach. This role goes beyond managing daily front desk operations—it is about creating meaningful connections, anticipating guest needs, and ensuring every interaction feels intentional, warm, and tailored. From the first welcome to the final farewell, the Front Desk Manager will foster a culture where guests feel recognized, valued, and genuinely cared for. By developing, coaching, and inspiring a high-performing team, the Front Office Supervisor will bring Trinity’s vision of a “home away from home” to life through exceptional service and attention to detail. Working closely with Guest Experience, Housekeeping, and other hotel departments, this leader will ensure seamless communication, flawless execution, and memorable guest moments at every touchpoint. Their leadership will be instrumental in shaping a service culture that elevates guest satisfaction, team engagement, and the distinctive identity of the hotel. Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.

What You’ll Do

• Oversee Front Desk, PBX, Bell, operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service. luxury hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.