Front Office Supervisor

Home2 Suites Ashburn; Ashburn (VA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Home2 Suites Ashburn is seeking a Front Office Supervisor to lead our guest services team and shape unforgettable guest experiences. You will oversee front desk operations, support staff performance, and ensure smooth daily workflows.

The role focuses on supervising shifts, coaching frontline staff, and maintaining high customer satisfaction through effective issue resolution and interdepartmental collaboration.

Qualifications

• Supervisory experience in hospitality or front desk operations.
• Ability to train and coach a guest services team.
• Strong customer service and issue-resolution skills.

Responsibilities

• Supervise daily shift processes ensuring adherence to SOPs.
• Train, direct, coach and counsel front desk team members.
• Resolve guest issues promptly to maintain high service levels.
• Coordinate with housekeeping, reservations and other departments to ensure smooth operations.
• Manage cash transactions at the front desk and handle banking as required.

Job description

Home2 Suites Ashburn
44870 Lakeview Overlook Plz
Ashburn, VA 20147, USA

• Pay or shift range: $17.50 USD to $18.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are looking for a dedicated Front Office Supervisor to lead our guest services team and help shape unforgettable guest experiences. The Front Office Supervisor plays a key role in ensuring smooth and efficient front desk operations.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.