Front Office Specialist - Patient Care & Scheduling

Beacon Oral Specialists; Westford (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Job summary

New England Oral Surgery Associates in Westford, MA, is seeking a Front Office I to provide compassionate, discreet front desk support and top-notch patient service. The role includes patient reception, scheduling, insurance verification, and records management in a fast-paced healthcare setting.

The candidate will handle multi-tasking with strong communication, Excel-level documentation, and professional demeanor, while ensuring confidentiality and compliance with office policies.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Responsibilities

• Greet patients, verify insurance, and assist with paperwork.
• Manage the appointment calendar and coordinate with staff to optimize scheduling.
• Answer calls and respond to emails promptly and professionally.
• Maintain and update patient records with confidentiality.
• Verify insurance coverage and pre-authorizations for patients.
• Coordinate administrative tasks and office supplies.
• Strive to deliver a five-star patient experience from check-in to check-out.
• Maintain confidentiality of doctors, staff, and patient information.

Skills

Proficiency in computer software

Strong organizational skills

Effective written and verbal comms

Professional language & customer focus

Microsoft Office skills

Education

High school diploma or equivalent

Job description

New England Oral Surgery Associates in Westford, MA, is seeking a Front Office I to provide compassionate, discreet front desk support and top-notch patient service. The role includes patient reception, scheduling, insurance verification, and records management in a fast-paced healthcare setting.

The candidate will handle multi-tasking with strong communication, Excel-level documentation, and professional demeanor, while ensuring confidentiality and compliance with office policies.