Front Office I

Beacon Oral Specialists; Westford (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Job summary

New England Oral Surgery Associates in Westford, MA, is seeking a Front Office I to provide compassionate, discreet front desk support and top-notch patient service. The role includes patient reception, scheduling, insurance verification, and records management in a fast-paced healthcare setting.

The candidate will handle multi-tasking with strong communication, Excel-level documentation, and professional demeanor, while ensuring confidentiality and compliance with office policies.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Responsibilities

• Greet patients, verify insurance, and assist with paperwork.
• Manage the appointment calendar and coordinate with staff to optimize scheduling.
• Answer calls and respond to emails promptly and professionally.
• Maintain and update patient records with confidentiality.
• Verify insurance coverage and pre-authorizations for patients.
• Coordinate administrative tasks and office supplies.
• Strive to deliver a five-star patient experience from check-in to check-out.
• Maintain confidentiality of doctors, staff, and patient information.

Skills

Proficiency in computer software

Strong organizational skills

Effective written and verbal comms

Professional language & customer focus

Microsoft Office skills

Education

High school diploma or equivalent

Job description

Job Location: New England Oral Surgery Associates, Westford, MA

Job Title: Front Office I

Job Type: Fulltime

Your new career awaits you...

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Job Description

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Preferred Qualifications

• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is preferred.

Schedule

• Hours are Monday-Thursday 7:45am-4:30pm and Friday 7:45am-1pm
• May need to travel to other practice locations in Billerica and Worcester as needed.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements

• Woking in-office is an essential function to this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.