Dental Front Desk Specialist - Patient Care & Scheduling

Dental Care Alliance; Westfield (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) plan

Job summary

Baystate Dental in Westfield, Massachusetts is seeking a Patient Service Representative to join the clinical team. The role focuses on patient care, appointment scheduling, and handling financial arrangements to support treatment plans.

Ideal candidates have experience in dental/medical offices, strong customer service skills, and knowledge of insurance plans. Full-time position with benefits including health/dental/vision, life and disability insurance, 401(k), and a modern dental environment.

Qualifications

• Experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Dental office experience

Phone etiquette

Insurance knowledge

Customer service

Job description

Baystate Dental in Westfield, Massachusetts is seeking a Patient Service Representative to join the clinical team. The role focuses on patient care, appointment scheduling, and handling financial arrangements to support treatment plans.

Ideal candidates have experience in dental/medical offices, strong customer service skills, and knowledge of insurance plans. Full-time position with benefits including health/dental/vision, life and disability insurance, 401(k), and a modern dental environment.