Front Office Specialist - Patient Access

US Heart & Vascular; Plano (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday-Friday schedule

CME allowance

Job summary

US Heart and Vascular is hiring a Medical Front Office Specialist to join HeartPlace in Plano, TX. The role involves front desk tasks, patient data entry, and coordinating appointments.

The position requires 1 year of medical front desk and customer service experience, plus 6 months of EMR and prior authorization experience. EMR systems ECW or Athena are preferred, with duties moving between locations as needed.

Qualifications

• 1 year of medical front desk and customer service experience is required.
• 6 months of EMR experience is required.
• ECW or Athena preferred.
• 6 months of obtaining prior authorization experience is required.

Responsibilities

• Registers all new patients at time of check-in and enters data in computer system.
• Ensures all established patients have updated and accurate demographic information.
• Requests co-pays, patient balances and coinsurance from patients at time of arrival.
• Provide support for all in-coming calls to the clinic.
• Communicates the arrival of patients to the clinical area.
• Successfully completes the pre-certification/pre-authorizations process prior to the patient arrival.
• Prepares charts/paperwork for next day’s patients.
• Supports the check-out process of the clinic.
• Calculates and totals charge amount; collects co-pays and deductibles, informs patient of the charge for services.
• Supports the scheduling process of the clinic.
• Performs all other duties as required.

Skills

Medical front desk

Customer service

EMR experience

Prior authorization

Tools

ECW EMR

Athena EMR

Job description

US Heart and Vascular is hiring a Medical Front Office Specialist to join HeartPlace in Plano, TX. The role involves front desk tasks, patient data entry, and coordinating appointments.

The position requires 1 year of medical front desk and customer service experience, plus 6 months of EMR and prior authorization experience. EMR systems ECW or Athena are preferred, with duties moving between locations as needed.