Patient Access Front Desk Specialist (Medical Office)

US Heart & Vascular; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

US Heart & Vascular, HeartPlace in Richardson, TX, seeks a Full-Time Medical Front Office Specialist to manage patient check-in and data entry in a busy clinic.

The role requires 1 year of medical front desk and customer service experience, plus 6 months of EMR experience with ECW or Athena, and 6 months of prior authorization experience. The position supports scheduling, payments, and seamless patient flow on-site.

Qualifications

• 1 year of medical front desk and customer service experience is required.
• 6 months of EMR experience is required. ECW or Athena preferred.
• 6 months of obtaining prior authorization experience is required.

Responsibilities

• Registers all new patients at time of check-in and enters data in computer system.
• Ensures all established patients have updated and accurate demographic information.
• Requests co-pays, patient balances and coinsurance from patients at time of arrival.
• Provides support for all incoming calls to the clinic.
• Communicates the arrival of patients to the clinical area.
• Successfully completes the pre-certification/pre-authorizations process prior to the patient arrival.
• Prepares charts/paperwork for next day’s patients.
• Supports the check-out process of the clinic. Calculates and totals charge amount; collects co-pays and deductibles, informs patient of the charge for services.
• Supports the scheduling process of the clinic.
• Performs all other duties as required.
• Required to move between locations as needed.

Skills

Medical front desk experience

Customer service experience

EMR experience

Prior authorization

Education

High School Diploma/GED

Tools

ECW

Athena

Job description

US Heart & Vascular, HeartPlace in Richardson, TX, seeks a Full-Time Medical Front Office Specialist to manage patient check-in and data entry in a busy clinic.

The role requires 1 year of medical front desk and customer service experience, plus 6 months of EMR experience with ECW or Athena, and 6 months of prior authorization experience. The position supports scheduling, payments, and seamless patient flow on-site.