Medical Front Desk & Scheduling Specialist

US Heart and Vascular; Town of Texas (WI); On-site; USD 34,000 - 44,000; Full time

Job summary

US Heart and Vascular is seeking a Full-time Medical Front Office Specialist for HeartPlace in Richardson, TX. The role focuses on patient intake, data accuracy, and coordinating front-desk activities to keep the clinic running smoothly.

Qualified candidates will have at least 1 year of medical front desk and customer service experience, plus 6 months of EMR experience (ECW or Athena) and prior authorization exposure. Excellent communication and organizational skills are essential.

Qualifications

• 1 year of medical front desk and customer service experience is required.
• 6 months of EMR experience is required (ECW or Athena preferred).
• 6 months of obtaining prior authorization experience is required.

Responsibilities

• Registers all new patients at time of check-in and enters data in computer system.
• Ensures all established patients have updated and accurate demographic information.
• Requests co-pays, patient balances and coinsurance from patients at time of arrival.
• Provide support for all in-coming calls to the clinic.
• Communicates the arrival of patients to the clinical area.
• Successfully completes the pre-certification/pre-authorizations process prior to the patient arrival.
• Prepares charts/paperwork for next day's patients.
• Supports the check-out process of the clinic. Calculates and totals charge amount; collects co-pays and deductibles, informs patient of the charge for services.
• Supports the scheduling process of the clinic.
• Performs all other duties as required.
• Required to move between locations as needed.

Skills

Customer service

Front desk experience

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

ECW

Athena

Job description

US Heart and Vascular is seeking a Full-time Medical Front Office Specialist for HeartPlace in Richardson, TX. The role focuses on patient intake, data accuracy, and coordinating front-desk activities to keep the clinic running smoothly.

Qualified candidates will have at least 1 year of medical front desk and customer service experience, plus 6 months of EMR experience (ECW or Athena) and prior authorization exposure. Excellent communication and organizational skills are essential.