Front Office Specialist: Growth & Client Experience

SmartRecruiters, Inc.; Cincinnati (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Mark Rink is seeking a welcoming Front Office Representative to be the first point of contact for clients and visitors. You will deliver professional customer service, manage front desk operations, and support administrative tasks in a fast-paced setting.

Ideal candidates bring strong communication, organization, and discretion. Proficiency in MS Office and a team-oriented mindset will help you excel in a collaborative, growth-minded environment across diverse projects and industry-leading

Qualifications

• Proven experience as Front Office Representative, Receptionist, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office Suite (Word, Excel, Outlook) and general computer literacy.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Exceptional interpersonal skills with a customer-focused attitude.

Responsibilities

• Greet and welcome visitors and clients in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly and efficiently.
• Manage and schedule appointments and meetings, maintaining an organized calendar.
• Handle incoming and outgoing mail and packages accurately and timely.

Skills

Customer service

Communication skills

Organization

Multitasking

Discretion

Interpersonal skills

Tools

MS Office

Job description

Mark Rink is seeking a welcoming Front Office Representative to be the first point of contact for clients and visitors. You will deliver professional customer service, manage front desk operations, and support administrative tasks in a fast-paced setting.

Ideal candidates bring strong communication, organization, and discretion. Proficiency in MS Office and a team-oriented mindset will help you excel in a collaborative, growth-minded environment across diverse projects and industry-leading