Customer Experience Specialist - Growth & Impact

SmartRecruiters, Inc.; Cincinnati (OH); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Collaborative environment

Mentorship

Job summary

Mark Rink seeks a dedicated Call Center Representative to be the first point of contact for customers, handling inbound and outbound calls with professionalism. You will resolve inquiries, document interactions, and maintain strong product knowledge to ensure satisfaction.

The ideal candidate will have call center or customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment with a commitment to positive experiences.

Qualifications

• Minimum high school diploma; higher education preferred.
• Experience in a call center or customer service is desirable.
• Excellent verbal and written communication with friendly phone manner.
• Strong problem-solving and attention to detail.
• Ability to stay calm under pressure.

Responsibilities

• Make outbound calls to follow up on customer inquiries, provide updates, and promote company products or services.
• Resolve customer complaints and issues by identifying problems, researching answers, and implementing solutions.
• Document all customer interactions and transactions in the company database accurately and thoroughly.
• Maintain knowledge of company products, services, and policies to effectively support customers.

Skills

Call center experience

Customer service

Excellent communication

Problem-solving

Stress management

Education

High school diploma

Associate or bachelor's degree preferred

Job description

Mark Rink seeks a dedicated Call Center Representative to be the first point of contact for customers, handling inbound and outbound calls with professionalism. You will resolve inquiries, document interactions, and maintain strong product knowledge to ensure satisfaction.

The ideal candidate will have call center or customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment with a commitment to positive experiences.