Entry-Level Customer Service Specialist: Growth & Mentorship

SmartRecruiters, Inc.; Charlotte (NC); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Mark Rink is seeking an Entry Level Customer Service Representative to be the first point of contact for customers. You’ll handle inquiries by phone, email, and chat and help resolve issues with a positive, can-do attitude.

This role offers a friendly, fast-paced environment with mentorship, growth opportunities, and exposure to diverse projects. A high school diploma is required; college degree is a plus, and excellent communication is essential.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Friendly, patient, and empathetic disposition towards customers.
• Basic computer skills and familiarity with customer service software are a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints effectively to ensure customer satisfaction.
• Document customer interactions and update account information in the database.
• Collaborate with other team members and departments to address customer needs.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Mark Rink is seeking an Entry Level Customer Service Representative to be the first point of contact for customers. You’ll handle inquiries by phone, email, and chat and help resolve issues with a positive, can-do attitude.

This role offers a friendly, fast-paced environment with mentorship, growth opportunities, and exposure to diverse projects. A high school diploma is required; college degree is a plus, and excellent communication is essential.