Front Office Specialist

Dr. Lucien Alexandre MD, PhD; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Neurospine and Pain Center of Miami is seeking a Front Desk / Patient Concierge to be the first point of contact for patients. You will welcome patients, manage check-in/check-out, and coordinate with the appointment team to ensure smooth scheduling.

The ideal candidate has 1-2+ years in front desk or hospitality roles, excellent communication, and organizational skills. Bilingual Spanish/English is preferred but not required. Competitive pay and team training opportunities are offered.

Qualifications

• 1-2+ years in front desk operations, patient coordination, or hospitality/customer service roles.
• Excellent communication and organizational skills.
• Professional demeanor and empathetic patient inquiries handling.

Responsibilities

• Welcome patients and manage the check-in/check-out process with professionalism and warmth.
• Answer phones, schedule appointments, and coordinate with the outsourced appointment team to ensure no missed calls or follow-ups.
• Provide pre- and post-appointment instructions and assist with insurance paperwork as needed.
• Manage patient communications, reminders, and event RSVPs with a focus on customer experience.
• Maintain a welcoming and organized front desk and waiting area environment.
• Support Practice Manager with administrative tasks and coordination as needed.

Skills

Front desk

Patient coordination

Customer service

Bilingual

Job description

Neurospine and Pain Center of Miami is a leading interventional pain management and

regenerative medicine practice dedicated to restoring patients’ health and quality of life. We

combine cutting-edge therapies with a patient-centered, concierge-level experience, serving

individuals across Miami who seek advanced solutions for pain relief and functional restoration.

We’re seeking a Front Desk / Patient Concierge to be the first point of contact for

patients—someone polished, professional, and committed to creating an exceptional patient

experience while keeping operations running smoothly. You’ve got a knack for communication,

organization and enjoyment working with people.

Key Responsibilities

• Welcome patients and manage the check-in/check-out process with professionalism and warmth.
• Answer phones, schedule appointments, and coordinate with the outsourced appointment team to ensure no missed calls or follow-ups.
• Provide pre- and post-appointment instructions and assist with insurance paperwork as needed.
• Manage patient communications, reminders, and event RSVPs with a focus on customer
• Maintain a welcoming and organized front desk and waiting area environment.
• Support Practice Manager with administrative tasks and coordination as needed.

What We’re Looking For

• 1-2+ years of experience in front desk operations, patient coordination, or hospitality/customer service roles.
• Excellent communication skills, organizational ability, and customer service mindset.
• Professional demeanor and ability to manage patient inquiries efficiently and empathetically.
• Bilingual (Spanish/English) preferred but not required.

Why Join Us

Competitive pay: DOE with potential growth opportunities.

Collaborative team environment with training and professional development as the