Medical Front Desk Coordinator

Medicus Spine & Joint; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Paid Time Off

Paid Holidays

401k and matching

Monday-Friday Schedule

No Weekends

Job summary

Medicus Spine & Joint seeks a professional Medical Front Desk Coordinator to manage patient check-in, scheduling, and checkout, ensuring a welcoming and organized experience.

You will verify demographics, insurance, and appointments, collect payments, and coordinate with billing and clinical teams while maintaining HIPAA compliance and strong customer service.

Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role.
• Experience with:
• • Patient scheduling
• • Insurance verification
• • Copay collection
• • Medical office workflows
• Strong computer skills and ability to learn EHR/EMR systems.
• Knowledge of HIPAA and patient confidentiality requirements.
• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail and ability to manage multiple responsibilities simultaneously.

Responsibilities

• Welcome and register patients professionally and courteously.
• Verify demographics, insurance information, and appointment details.
• Collect and scan required documentation.
• Ensure intake paperwork is complete and accurate.
• Identify and communicate insurance or registration issues promptly.
• Monitor patient arrivals and waiting room activity.
• Communicate wait times and next steps clearly.
• Coordinate patient movement between front office and clinical staff.
• Address patient concerns professionally and elevate when appropriate.
• Help maintain a positive, organized, and welcoming environment.
• Schedule followup appointments before patients leave.
• Collect copays, deductibles, and patient balances.
• Review provider recommendations and nextstep instructions.
• Process payments and maintain accurate records.
• Coordinate with billing and clinical teams as needed.

Skills

Medical office

Patient scheduling

Insurance verification

Copay collection

EHR/EMR

HIPAA knowledge

Communication

multitasking

Tools

EHR/EMR software

Job description

Be the First Impression of Patient Care

At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors.

Be the First Impression of Patient Care

At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors.

We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check-in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention.

This is not a passive receptionist position. It is a responsibility-driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people.

If you enjoy building relationships, solving problems, staying organized, and creating positive patient experiences, we'd love to meet you.

Key Responsibilities

Patient Check-In & Registration

• Welcome and register patients professionally and courteously
• Verify demographics, insurance information, and appointment details
• Collect and scan required documentation
• Ensure all intake paperwork is complete and accurate
• Identify and communicate insurance or registration issues promptly

Patient Experience & Clinic Flow

• Monitor patient arrivals and waiting room activity
• Communicate wait times and next steps clearly
• Coordinate patient movement between front office and clinical staff
• Address patient concerns professionally and elevate when appropriate
• Help maintain a positive, organized, and welcoming environment

Checkout & Scheduling

• Schedule followup appointments before patients leave
• Collect copays, deductibles, and patient balances
• Review provider recommendations and nextstep instructions
• Process payments and maintain accurate records
• Coordinate with billing and clinical teams as needed

What We're Looking For

Required Qualifications

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role
• Experience with:
  • Patient scheduling
  • Insurance verification
  • Copay collection
  • Medical office workflows
• Strong computer skills and ability to learn EHR/EMR systems
• Knowledge of HIPAA and patient confidentiality requirements
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and ability to manage multiple responsibilities simultaneously

Preferred Qualifications

• Experience in a multiprovider or multispecialty medical practice
• Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care
• Bilingual (English/Spanish)
• Experience collecting patient payments and discussing financial responsibilities

The Ideal Candidate

• Friendly and welcoming
• Dependable and accountable
• Organized and detailoriented
• Calm under pressure
• A strong communicator
• Patientfocused and servicedrivenA team player who takes ownership of their role

Most importantly, you genuinely care about people and understand that every patient interaction matters.

What We Offer

Compensation & Benefits

• Competitive Pay
• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• MondayFriday Schedule
• No Weekends
• 401k and matching

Training & Development

• Structured onboarding and training program
• Ongoing professional development
• Corporate support and resources
• Clear expectations and defined responsibilities

Career Growth

At Medicus Spine & Joint, we believe great employees build great careers. This role offers opportunities for growth, expanded responsibilities, and long-term career development within a growing healthcare organization.

About Medicus Spine & Joint

• Interventional Pain Management
• Orthopedics
• Neurosurgery
• Chiropractic Care
• Neurology

Our mission is simple: deliver exceptional patient care through clinical excellence, operational excellence, and an outstanding patient experience.

Every team member plays a critical role in that mission.