Front Office Specialist - Regional Float

Kettering Health; Kettering (OH); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

Kettering Health is seeking an Administrative Front Office Clerk for its physician office in Ohio. The part-time, first-shift role involves handling calls, greeting patients, registering them, and managing charts.

It also includes check-out duties, collecting co-pays, and scheduling follow-up visits. Applicants should have a high school diploma and prior front office experience, with strong confidentiality, courtesy, and communication skills.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.

Responsibilities

• Answer, handle and screen incoming calls; greet and register patients.
• File and prepare charts.
• Perform check-out duties, include review of encounter forms and collection of co-pays.
• Schedule follow-up appointments; day-end reconciliation duties.

Skills

Front office experience

Confidentiality

Communication skills

Discretion

Education

High School Diploma

Tools

Epic training/knowledge

EMR experience

Job description

Job Details

Physician Office | Kettering | Part-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.

Computer literate in use of word processing and email

Preferred Qualifications

Positions are available in all regions of KHMG.

• Must have valid Ohio driver's license
• Must have and maintain a clean driving record
• Electronic medical records experience preferred.
• Epic training/knowledge preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.