Front Office & Service Coordination Specialist

Mr. Handyman of W. Greenville, Anderson and Clemson; Anderson (SC); On-site; USD 48,712,000 - 61,992,000; Full time

Job summary

Mr. Handyman of W. Greenville, Anderson & Clemson is seeking a dependable Front Office / Service Coordinator to join our team. This role connects customers, service technicians, and management to ensure smooth daily operations from the first call to job completion.

Starting Pay: $17.00 per hour. The role involves coordinating estimates, appointments, and technician visits, while maintaining accurate records and providing timely updates to clients in a fast-paced service environment.

Qualifications

• Friendly, professional telephone demeanor.
• Dependable and punctual.
• Highly organized with strong attention to detail.
• Able to manage multiple responsibilities.
• Strong communication with customers and coworkers.
• Comfortable using computers, email, scheduling software, and text messaging.
• Willing to learn new software quickly.
• A problem solver who takes initiative.
• Professional in a fast-paced service environment.
• Team-oriented with a positive attitude.
• Willing to take ownership and follow through.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to customer inquiries and gather information about requested repairs and projects.
• Schedule estimates, service appointments, and technician visits.
• Coordinate daily schedules and communicate changes with technicians.
• Maintain accurate customer and job information in our scheduling system.
• Follow up with customers regarding estimates, scheduling, and completed work.
• Make outbound calls to customers as needed.
• Assist with appointment confirmations and technician routing.
• Communicate professionally through phone, text, and email.
• Help ensure customers receive timely updates throughout their project.
• Assist with invoices, estimates, work orders, and other office documentation.
• Maintain organized customer and job records.
• Work closely with management and field technicians to keep daily operations running smoothly.
• Help resolve routine customer concerns and escalations.
• Provide general administrative and front-office support as needed.

Skills

Phone communication

Organization

Detail orientation

Multitasking

Clear communication

Tech-savvy

Learn quickly

Problem solving

Professional demeanor

Team player

Tools

Scheduling software

Job description

Mr. Handyman of W. Greenville, Anderson & Clemson is seeking a dependable Front Office / Service Coordinator to join our team. This role connects customers, service technicians, and management to ensure smooth daily operations from the first call to job completion.

Starting Pay: $17.00 per hour. The role involves coordinating estimates, appointments, and technician visits, while maintaining accurate records and providing timely updates to clients in a fast-paced service environment.