Customer Service Coordinator

Mr Handyman; Charlotte (NC); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay $18–$22/hr

Paid holidays and PTO

Ongoing training and growth

Supportive team environment

Resumo da oferta

Mr. Handyman in Charlotte, NC seeks a Customer Service Coordinator to answer calls, build rapport with customers, and schedule home repair services. You will coordinate technician calendars, communicate with customers and technicians, and support daily office tasks.

Ideal candidates have 2–5 years of customer service experience, strong phone presence, and proficiency with Microsoft Office and Excel. This is a full-time, on-site role offering a stable team environment and career growth

Qualificações

• 2–5 years of customer service or related experience.
• Excellent phone presence and communication skills.
• Proficient with Microsoft Office, Outlook, and Excel.
• Strong organizational and multitasking abilities.

Responsabilidades

• Answer incoming customer calls with professionalism and enthusiasm.
• Build rapport with customers and understand their needs.
• Schedule home repair and improvement services.
• Coordinate technician schedules and communicate throughout the day.
• Assist with administrative tasks and office support.

Conhecimentos

Phone presence

Customer service

Scheduling

Office software

Communication skills

Ferramentas

Microsoft Office

Outlook

Excel

Descrição da oferta de emprego

Join the Mr. Handyman TeamMr. Handyman is a locally owned and operated business built on professionalism, teamwork, and exceptional customer service. Due to our continued success and record growth, we're expanding our team and looking for a Customer Service Coordinator with 2–5 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression. This is an excellent opportunity to join a stable, growing company with long-term career potential.What You'll DoAnswer incoming customer calls with professionalism, empathy, and enthusiasm.Build rapport with customers, understand their needs, and schedule home repair and improvement services.Coordinate technician schedules to maximize efficiency and deliver an exceptional customer experience.Communicate with customers and technicians throughout the day to keep jobs running smoothly.Assist with administrative tasks, customer follow-up, and office support.What We OfferCompetitive pay: $18–$22 per hour, plus performance bonusesPaid holidays and paid time offOngoing training and opportunities for career growthA supportive, team-oriented work environmentWhat We're Looking ForExcellent phone presence and communication skills.2–5 years of experience in customer service, call center, dispatch, scheduling, or a customer-facing office role.A friendly, confident personality with the ability to quickly build trust with customers.Strong organizational and multitasking skills.Proficiency with Microsoft Office, Outlook, and Excel.A positive attitude and a genuine desire to help people.If you're looking for an opportunity to grow with a respected local company that values its employees and customers, we'd love to hear from you. Apply today and take the next step in your career with Mr. Handyman!Mr. Handyman is a smoke-free workplace and an equal opportunity employer.