Front Office & Service Coordination Specialist

Mr. Handyman of W. Greenville, Anderson and Clemson; Anderson (SC); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Mr. Handyman of W. Greenville, Anderson & Clemson is seeking a dependable Front Office / Service Coordinator to connect customers, technicians, and management. This role handles calls, inquiries, scheduling, and job updates, with a focus on accurate records and professional communication.

The ideal candidate is organized, punctual, and able to learn new software quickly, contributing to a smooth daily service flow from first contact to job completion.

Qualifications

• Friendly, professional on the telephone.
• Dependable and punctual.
• Highly organized with strong attention to detail.
• Comfortable handling multiple responsibilities at the same time.
• Able to communicate clearly with customers and coworkers.
• Comfortable using scheduling software and text messaging.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Respond to customer inquiries and gather information about requested repairs and projects
• Schedule estimates, service appointments, and technician visits
• Coordinate daily schedules and communicate changes with technicians
• Maintain accurate customer and job information in our scheduling system
• Follow up with customers regarding estimates, scheduling, and completed work
• Make outbound calls to customers as needed
• Assist with appointment confirmations and technician routing
• Communicate professionally through phone, text, and email
• Help ensure customers receive timely updates throughout their project
• Assist with invoices, estimates, work orders, and other office documentation
• Maintain organized customer and job records
• Work closely with management and field technicians to keep daily operations running smoothly
• Help resolve routine customer concerns and elevate issues to management when appropriate
• Provide general administrative and front‑office support as needed

Skills

Customer service

Scheduling

Office administration

Communication

Multi-tasking

Computer literacy

Job description

Mr. Handyman of W. Greenville, Anderson & Clemson is seeking a dependable Front Office / Service Coordinator to connect customers, technicians, and management. This role handles calls, inquiries, scheduling, and job updates, with a focus on accurate records and professional communication.

The ideal candidate is organized, punctual, and able to learn new software quickly, contributing to a smooth daily service flow from first contact to job completion.