Front Office & Security Director (Relocation Assistance)

Westin Hotels & Resorts; Houston (TX); On-site; USD 89,000 - 113,000; Full time

Benefits offered by this job

Relocation Assistance

Bonus Eligible

Job summary

Westin Hotels & Resorts in Houston seeks a Senior Front Office/Operations Manager to lead all front office functions, security, and guest services. The role oversees Bell Staff, Switchboard, Front Desk, Concierge, and related teams to ensure smooth arrivals and departures.

You will collaborate with department managers to drive guest satisfaction, security, and financial performance, guiding staff with strong leadership, integrity, and service excellence.

Qualifications

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

Responsibilities

• Lead Front Desk, Guest Services, and Security teams to ensure smooth operations.
• Manage day-to-day Front Office operations and ensure guest satisfaction.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Handle guest complaints and ensure timely resolution.

Education

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major

Job description

Westin Hotels & Resorts in Houston seeks a Senior Front Office/Operations Manager to lead all front office functions, security, and guest services. The role oversees Bell Staff, Switchboard, Front Desk, Concierge, and related teams to ensure smooth arrivals and departures.

You will collaborate with department managers to drive guest satisfaction, security, and financial performance, guiding staff with strong leadership, integrity, and service excellence.