Houston Front Office Leader — Guest Experience & Ops

Willowchase LLC; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Willowchase LLC in Houston, TX is seeking an experienced Hotel Front Office Operations Manager to lead our front desk team and elevate guest experiences from check-in to checkout.

You will oversee reservations, guest services, rate strategies, and collaborate with housekeeping, sales, and F&B to deliver a seamless stay while driving revenue and maintaining brand standards. Strong leadership and PMS expertise required.

Qualifications

• 3+ years in hotel front office management or a supervisory hospitality role.
• Strong knowledge of property management systems (PMS) such as Opera, Fosse, or similar.
• Proven leadership skills with the ability to motivate and develop a team.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Solid understanding of revenue management and front office best practices.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee all front office operations including check-in/check-out, reservations, and guest services.
• Lead, train, and schedule front desk staff to ensure optimal performance and coverage.
• Monitor and improve guest satisfaction scores and resolve escalated guest complaints.
• Manage room inventory, rate strategies, and coordination with housekeeping and maintenance teams.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Analyze front office metrics and prepare operational reports for senior management.
• Collaborate with sales, food & beverage, and other departments to deliver a seamless guest experience.

Skills

Leadership

Communication

Problem-solving

Conflict resolution

Revenue management

Team motivation

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Fosse PMS

Job description

Willowchase LLC in Houston, TX is seeking an experienced Hotel Front Office Operations Manager to lead our front desk team and elevate guest experiences from check-in to checkout.

You will oversee reservations, guest services, rate strategies, and collaborate with housekeeping, sales, and F&B to deliver a seamless stay while driving revenue and maintaining brand standards. Strong leadership and PMS expertise required.