Front Office Scheduler

Poppy's Therapeutic Corner; Springdale (OH); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Job summary

Poppy's Therapeutic Corner in Springdale/Cincinnati, OH is seeking a detail-oriented Front Office Scheduler to join our growing team. You’ll be the first smiling face clients see and help coordinate their journey toward healing, with on-site work from 8:00 AM to 5:00 PM, Monday–Friday.

Responsibilities include scheduling initial assessments, verifying insurance, maintaining a welcoming front office, answering phones, and collaborating with clinical and admin staff.

Qualifications

• High school diploma or equivalent required; an Associate’s degree is a plus.
• Healthcare or mental health setting experience is desirable.
• Strong interpersonal and customer service skills are essential.
• Proficient with Microsoft Office and scheduling systems.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule initial assessments and follow-up appointments for clients.
• Verify insurance benefits and collect necessary documentation.
• Maintain a clean, welcoming front office and waiting area.
• Greet clients and visitors with warmth and professionalism.
• Answer phones, respond to inquiries, and provide accurate information.
• Collaborate with clinical and admin staff to ensure efficient scheduling.
• Maintain accurate client records using electronic systems.
• Support with general administrative tasks as needed.

Skills

Interpersonal skills

Customer service

Organization

Multitasking

Microsoft Office

Scheduling systems

Communication skills

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Scheduling systems

Job description

Benefits

• Opportunity for advancement

Location

Springdale/Cincinnati, OH (On-Site)

Organization

Poppy's Therapeutic Corner

Job Type

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

About Us

At Poppy's Therapeutic Corner, we are committed to providing compassionate and accessible mental health services to individuals and families. We believe healing starts from the first point of contact, and our front office team plays a critical role in setting the tone for every client’s experience.

Position Summary

We’re looking for a detail-oriented, friendly, and organized Front Office Scheduler to join our growing team! You’ll be the first smile clients see and the one who helps coordinate their journey toward healing.

Key Responsibilities

• Schedule initial assessments and follow-up appointments for clients
• Verify insurance benefits and collect necessary documentation
• Maintain a clean, welcoming front office and waiting area
• Greet clients and visitors with warmth and professionalism
• Answer phones, respond to inquiries, and provide accurate information
• Collaborate with clinical and admin staff to ensure efficient scheduling
• Maintain accurate client records using electronic systems
• Support with general administrative tasks as needed

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• Experience in a healthcare or mental health setting is a plus
• Strong interpersonal and customer service skills
• Comfortable using Microsoft Office and scheduling systems
• Excellent organizational and multitasking abilities
• Knowledge of insurance verification is a bonus

Why Join Us?

• Supportive and mission-driven team
• Opportunities for professional growth
• Be a part of meaningful work that impacts lives