Primary Care Scheduler

Compass Health, Inc.; Wentzville (MO); On-site; USD 38,000 - 39,000; Full time

Job summary

Compass Health, Inc. is seeking a Primary Care Scheduler to support patient access across multiple locations. You will manage high-volume calls, schedule and reschedule appointments, verify patient information in the EHR, and communicate essential items needed for visits while upholding HIPAA standards.

The role is full-time, Monday through Friday, 40 hours per week, in Wentzville, MO. You will collaborate with front desk staff and clinical teams to ensure a smooth patient experience and timely

Qualifications

• High School/GED preferred.
• Experience with multi-line phone systems preferred.
• Medical office experience preferred but not required.

Responsibilities

• Schedule, reschedule, and coordinate new patient appointments across multiple locations.
• Verify and update patient information in the EHR.
• Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork).
• Assist with triaging appointment urgency with nurses or providers.
• Follow up with patients who missed appointments to reschedule.

Skills

Organizational skills

Communication skills

Customer service

Multi-line phone systems

Education

High School/GED

Tools

Phreesia

Job description

Primary Care Scheduler

Department: Primary Care

Employment Type: Full Time

Location: Wentzville - 1032 Crosswinds Court

Reporting To: Sheila Tramel

Compensation: $18.39 / hour

Description

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler

Schedule: Monday - Friday, 40 hours weekly.

As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.

This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.

Key Responsibilities

• Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments
• Schedule for multiple primary care providers across various locations
• Return voicemail messages promptly—within 15 minutes or by end of business day
• Verify and update patient information including contact details, insurance, and registration status
• Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork)
• Ensure parents or legal guardians are present for required appointments
• Assist with triaging appointment urgency in collaboration with nurses or providers
• Schedule interpreter services as needed and notify appropriate staff
• Run insurance eligibility checks and enter relevant data into the EHR
• Follow up with patients who missed their appointment to assist with rescheduling
• Monitor appointment schedules for accuracy and backfill cancellations when possible
• Manage appointment communications through Phreesia software
• Maintain up-to-date knowledge of provider schedules and clinic processes
• Collaborate with front desk and clinic staff to ensure a seamless patient experience
• Attend team meetings and maintain professionalism in all interactions
• Maintain strict confidentiality and adhere to all HIPAA regulations

Education, Requirements, Skills, Knowledge and Expertise

• High School/GED preferred

Work Experience / Training / Additional Requirements:

• Experience with multi-line phone systems preferred
• Medical office experience preferred but not required