Front Desk Receptionist - Outpatient Mental Health Office

Penn Psychiatric Center; Phoenixville (Chester County); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k)

Four-day workweek with Fridays off

Job summary

Penn Psychiatric Center in Phoenixville, PA seeks a friendly Front Desk Receptionist to support our outpatient mental health office. The role involves greeting patients, scheduling, check-in/out, and basic insurance questions in a welcoming, professional environment.

The position requires strong communication, organization, and multitasking abilities, with experience in medical offices and EMR systems preferred. This is a full-time on-site role offering a supportive team and competitive benefits.

Qualifications

• Medical office experience preferred
• Excellent communication and customer service skills
• Professional, friendly, and compassionate personality
• Strong organizational and time-management skills
• Ability to multitask and work independently
• Familiar with computers and electronic medical records
• Insurance verification and medical billing experience is a plus
• Must maintain patient confidentiality

Responsibilities

• Welcome patients and provide a warm, professional experience
• Answer incoming phone calls and respond to patient questions
• Schedule, confirm, and manage patient appointments
• Check patients in and out
• Collect copays and assist with basic insurance questions
• Verify and maintain accurate patient information
• Communicate effectively with therapists, providers, and office staff
• Maintain patient confidentiality and HIPAA compliance
• Use electronic medical records and office scheduling systems
• Handle general administrative and front-office responsibilities
• Help maintain a calm, organized, and welcoming office environment

Job description

We are seeking a friendly, dependable, and compassionate Front Desk Receptionist to join our outpatient mental health office. This is an excellent opportunity for someone who enjoys working with people and wants to be part of a professional and supportive healthcare environment.

Schedule & Compensation

• Monday–Thursday, 9:30 AM–8:00 PM
• 40 hours per week
• Every Friday off
• $15–$17 per hour

Responsibilities

• Welcome patients and provide a warm, professional experience
• Answer incoming phone calls and respond to patient questions
• Schedule, confirm, and manage patient appointments
• Check patients in and out
• Collect copays and assist with basic insurance questions
• Verify and maintain accurate patient information
• Communicate effectively with therapists, providers, and office staff
• Maintain patient confidentiality and follow HIPAA regulations
• Use electronic medical records and office scheduling systems
• Handle general administrative and front-office responsibilities
• Help maintain a calm, organized, and welcoming office environment

Qualifications

• Previous medical office, front desk, receptionist, or healthcare experience preferred
• Excellent communication and customer service skills
• Professional, friendly, and compassionate personality
• Strong organizational and time-management skills
• Ability to multitask and work independently
• Comfortable working with computers and electronic medical records
• Insurance verification and medical billing experience is a plus
• Must be dependable and maintain strict patient confidentiality

Benefits

• Paid Time Off (PTO)
• Health Insurance
• 401(k)
• Four-day workweek with Fridays off

Join Our Team

If you are organized, dependable, and enjoy helping others, we would love to hear from you. Join our team and play an important role in providing a welcoming and supportive experience for our patients.