Front Desk Receptionist

SOS Wellness; MIDDLETOWN, Northern (OH, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

SOS Wellness in Middletown, OH, is seeking a Front Desk Receptionist to warmly welcome patients, manage the schedule, and keep the front office running smoothly during office hours.

You will handle copays and balances, enter data accurately in Valant EHR, uphold HIPAA standards, and collaborate with a remote intake team to ensure a seamless patient experience.

Qualifications

• Warmth and professionalism for the first-face interaction.
• Ability to pass a comprehensive background check and drug screening.
• Proficiency with Microsoft Office and Outlook; comfort with new software.

Responsibilities

• Lead the front office experience and ensure calls are answered promptly during office hours.
• Greet patients, manage provider calendars, and keep the reception area organized and welcoming.
• Handle point-of-service collections, co-pays, deductibles, and patient balances.

Skills

Customer service

Communication

HIPAA compliance

Tools

Valant EHR

Microsoft Office

Outlook

Job description

The Role: The Heart of the Patient Experience

At SOS Wellness, we don’t just "check people in." Our patients often arrive during vulnerable moments, and as our Front Desk Receptionist, your warmth and competence set the tone for their entire healing journey. You are the "Conductor" of the office—the first face they see and the voice that ensures the day runs smoothly.

Why You’ll Love It Here

• A Supportive, Connected Team: We genuinely like each other. You’ll instantly feel part of a community with an active group chat, team lunches, and leadership that actually listens to your ideas.
• Room to Grow With Us: We are a fast-growing practice expanding across Southwest Ohio, with new programs launching (including our Virtual IOP). Strong performers have real opportunities to advance professionally as our footprint expands.
• True Administrative Backup: You aren’t stranded on an island. We have a dedicated remote intake team that handles after-hours and high-volume overflow, allowing you to stay focused and present for the person standing right in front of you.
• Mission-Driven Work: We serve the people who need this care most—including Medicaid and commercial payer mixes, the neurodiverse, and individuals in recovery.
• Modern Systems: We use Valant EHR and structured workflows that respect your time and cut down on administrative headaches.

What You’ll Do

• Lead the Front Office Experience: Serve as the primary voice of the practice. While our remote coordinators handle overflow, you take the lead on ensuring local clinic lines are answered promptly and professionally during office hours.
• Manage the Office Pulse: Greet patients with genuine warmth, manage provider calendars, and keep the reception area feeling clean, organized, and welcoming.
• Financial Stewardship: Confidently and professionally manage point-of-service collections, including patient balances, copays, deductibles, and co-insurance.
• Technical Accuracy: Handle vital data entry and document proofreading with exceptionally high attention to detail within our EHR system.
• You have genuine positivity, high empathy, and the energy to make people feel welcome.
• You are a proactive communicator who takes pride in a "zero-missed-call" mindset.
• You are tech-savvy (proficient in Microsoft Office and Outlook) and comfortable mastering new software.
• You value deep discretion and strictly understand the clinical importance of HIPAA and patient privacy.
• You are able to successfully pass a comprehensive background check and drug screening.
• You bring presence—the kind of warmth and grounding energy people remember long after their first visit.

Bonus Points

• Previous administrative experience in a healthcare, medical billing, or behavioral health setting.
• Direct familiarity with Valant EHR.

Job Title

Front Desk Receptionist (Full-Time)

Location

Middletown, Ohio

Pay

$18.00 - $20.00 per hour