Front Office & Sales Manager: Guest Experience Leader

Lagrangechamber; Tucson (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Accident and critical medical coverage

Employee hotel room discount

Paid time off

Job summary

Lodge on the Desert invites an experienced Front Office Manager to lead the front office and sales efforts, delivering exceptional guest experiences. You will support the General Manager and supervise front desk and related staff, ensuring accurate reservations, billing, and policy adherence.

You will develop a team, nurture guest relationships, and coordinate complex stays including group bookings and weddings, while maintaining service standards across departments.

Qualifications

• Leadership and customer service experience in a hotel setting.
• Strong communication and guest-relations skills.
• Ability to guide a team and respond professionally to guest concerns.

Responsibilities

• Manage and coordinate sales inquiries and reservations within 21 days.
• Optimize room rental charges based on pricing guidelines and demand.
• Direct inquiries to Sales Managers and coordinate with hotel departments.
• Load corporate negotiated rates and maintain rate records.
• Handle rooming lists, reservation changes, and group room blocks.
• Prepare group welcome letters and coordinate wedding amenities.

Skills

Leadership

Customer service

Communication

Detail-oriented

Problem solving

Education

Associate degree

Job description

Lodge on the Desert invites an experienced Front Office Manager to lead the front office and sales efforts, delivering exceptional guest experiences. You will support the General Manager and supervise front desk and related staff, ensuring accurate reservations, billing, and policy adherence.

You will develop a team, nurture guest relationships, and coordinate complex stays including group bookings and weddings, while maintaining service standards across departments.