Guest Experience Leader: Front Desk & Activities

Dawn Ranch Lodge; Guerneville (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Dawn Ranch Lodge seeks a Front Office Manager to lead the front desk and resort activities, ensuring exceptional guest experiences and efficient operations across departments. You will oversee reservations, billing, staffing, and training while upholding brand standards and safety policies.

We value strong communication, guest service, and the ability to motivate a team in a fast-paced hospitality setting, with flexibility for varied shifts and seasonal demand.

Qualifications

• Minimum of 2 years in hotel or hospitality.
• At least 1 leadership role in a hotel.
• Experience with front desk operations.
• Strong verbal and written communication.
• Proven guest service and conflict-resolution skills.
• Ability to lead, motivate, and develop staff.
• Strong organizational and time-management skills.
• Flexible schedules including weekends/holidays.

Responsibilities

• Oversee front desk and resort activities operations.
• Manage reservations, guest billing, and staff scheduling.
• Recruit, hire, train, and supervise front office staff.
• Ensure safety policies and procedures are followed.
• Collaborate with other departments to maintain service standards.
• Monitor guest satisfaction and respond to inquiries.
• Act as Manager on Duty when required.

Skills

Leadership

Guest Service

Communication

Conflict Resolution

Front Desk Operations

Staff Training

Scheduling

Safety Protocols

Tools

PMS Software

Computer Proficiency

Job description

Dawn Ranch Lodge seeks a Front Office Manager to lead the front desk and resort activities, ensuring exceptional guest experiences and efficient operations across departments. You will oversee reservations, billing, staffing, and training while upholding brand standards and safety policies.

We value strong communication, guest service, and the ability to motivate a team in a fast-paced hospitality setting, with flexibility for varied shifts and seasonal demand.