Front Office Rooms Controller-Inventory & Guest Experience

Grand Hyatt; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Free hotel stays

Discounted stays

Medical/Dental/Vision

401K

Paid time off

Headspace subscription

Tuition reimbursement

Family assistance program

Daily meals

Onsite parking

Gym access

Leadership development

Job summary

Manchester Grand Hyatt San Diego seeks a Front Office Rooms Controller to optimize room inventory, block allocations for groups, and coordinate guest registrations and hotel services. You will support promotions and guest experiences in a luxury waterfront setting.

The role advances career paths in a premium hotel environment, with responsibilities guiding a team of front office colleagues and ensuring top-tier guest satisfaction.

Qualifications

• Must have experience and thorough understanding of Front Office Operations.
• Experience in an upscale or luxury setting preferred.
• Full flexible availability including holidays, weekends, and evenings.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Manage room inventory to maximize selling opportunities.
• Assign room blocks for groups and guest preferences.
• Assist in guest registration process and communication of hotel services and promotions.
• Lead other associates by coaching, giving direction and may include training.

Skills

Verbal communication

Written communication

Front Office operations

Job description

Manchester Grand Hyatt San Diego seeks a Front Office Rooms Controller to optimize room inventory, block allocations for groups, and coordinate guest registrations and hotel services. You will support promotions and guest experiences in a luxury waterfront setting.

The role advances career paths in a premium hotel environment, with responsibilities guiding a team of front office colleagues and ensuring top-tier guest satisfaction.