Front Desk Guest Experience Host | Upscale Waterfront Hotel

Hyatt Hotels Corporation; San Diego (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free hotel stays

Discounted stays

Medical/Dental/Vision

401K with company match

Paid Time Off

Well-being programs

Job summary

Hyatt Hotels Corporation at Grand Hyatt San Diego seeks a Front Office Host to warmly greet guests, handle check-in/out, verify reservations, and communicate hotel services. You will respond to inquiries by phone, in person, and through hotel systems, ensuring accurate cash handling and guest privacy.

The role offers a competitive hourly wage of $28.50, shift variety with no overnights, and opportunities for advancement within a premier resort destination in Southern California.

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Prior hotel customer service and front office experience required.
• Prior hotel experience in an upscale or luxury setting preferred.
• Full flexible availability including evenings, holidays and weekends.

Responsibilities

• Greet guests and assist with check-in, check-out, and room assignments.
• Verify reservation details, explain hotel services, and provide local area information.
• Respond to guest questions and requests in person, by phone, and via hotel systems.
• Process payments and guest account transactions accurately.
• Coordinate with Housekeeping, Engineering, and other departments to address needs.
• Record guest information, requests, and service issues accurately.
• Help resolve concerns promptly and involve a supervisor when needed.
• Follow hotel procedures for cash handling, guest privacy, safety, and security.
• Keep the front desk and lobby organized and welcoming.
• Support other Front Office duties as needed.

Skills

Customer service

Front desk experience

Verbal communication

Written communication

Flexible availability

Upscale luxury experience

Stand for long periods

Job description

Hyatt Hotels Corporation at Grand Hyatt San Diego seeks a Front Office Host to warmly greet guests, handle check-in/out, verify reservations, and communicate hotel services. You will respond to inquiries by phone, in person, and through hotel systems, ensuring accurate cash handling and guest privacy.

The role offers a competitive hourly wage of $28.50, shift variety with no overnights, and opportunities for advancement within a premier resort destination in Southern California.