Front Desk Supervisor & Room Inventory Lead

Highgate; Miami (FL); Vor Ort; USD 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Zusammenfassung

Highgate Hotels in Miami seeks a Rooms Controller Agent to optimize room assignments and inventory while supporting front desk operations. You will block VIP guests, manage Out of Order rooms, handle guest requests, and coordinate with Housekeeping and Engineering to ensure smooth arrivals and departures.

Customer service excellence is essential as you quote rates, manage queues, and respond to feedback. You must be flexible, able to work long hours, and proficient with Opera PMS to maintain

Qualifikationen

• Experience in a hotel or a related field.
• Experience with Opera.
• Customer services experience.
• Computer experience.
• High School diploma or equivalent.
• College coursework in related field helpful.
• Flexible and long hours sometimes required.
• Able to lift up to 20 pounds occasionally and up to 10 pounds frequently.

Aufgaben

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Run and complete credit limit report daily.
• Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions.
• Communicate room’s challenges/inventory concerns to front office team on a daily basis.
• Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.
• Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.
• Be aware of closed out and restricted dates.
• Manage discrepancies and queues quickly and efficiently.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Kenntnisse

Hotel experience

Customer service

Computer literacy

Multitasking

Ausbildung

High School diploma or equivalent

College coursework in related field

Tools

Opera

Jobbeschreibung

Highgate Hotels in Miami seeks a Rooms Controller Agent to optimize room assignments and inventory while supporting front desk operations. You will block VIP guests, manage Out of Order rooms, handle guest requests, and coordinate with Housekeeping and Engineering to ensure smooth arrivals and departures.

Customer service excellence is essential as you quote rates, manage queues, and respond to feedback. You must be flexible, able to work long hours, and proficient with Opera PMS to maintain